Policies
Everything you agree to when you book with Doorstep Seasons. The short payment, cancellation, and refund policy is below. The full Terms of Service and Booking Agreement (version 2026-09-28, effective September 28, 2026) and our privacy notice open from a link at checkout, where you confirm them with a checkbox. The version shown at your checkout governs your booking. Questions: hello@doorstepseasons.com.
Payment, cancellation, and refund policy
Paying
Every booking, fall and Christmas, is paid in full when you book your install slot. Nothing is due on the day. We don't take deposits or spot holds.
Cancelling and rescheduling
Cancel a paid booking 7 or more days before your slot: we refund what you paid, minus a 3% cancellation fee. Inside 7 days: no refund, because your perishable materials have been purchased by then. Reschedule once at no charge with 72 hours' notice. If we cancel or cannot perform for any reason other than your breach: full refund of everything paid for services not delivered.
What stays final
All sales are final. No returns, no exchanges. A live item that fails within 7 days is replaced free (gift poinsettias excluded). Replacement is the only remedy under our 7-day replacement warranty. Takedown add-ons (the November pumpkin rescue, the January 2 to 10 Christmas takedown, and the pumpkin swap) are optional and refundable, minus a 3% cancellation fee, until 7 days before their window opens. Refunds, when due, go to the original payment method within 10 business days. We communicate by email only, so every booking, change, and question has a written record.